Here are some common answers to your questions.
When and where is the event?
If we have not announced the date for your city yet. We typically announce the date a week or two before we open ticket sales. By pre-registering, you are able to get that information first and have an opportunity to get the best-priced tickets. If you have not pre-registered, please go to www.theshinefest.com and scroll down. Find your city and save your spot. Thanks!
Why is the event held outside city limits?
We have a lot of people who ask, “Why is the event outside city limits?”
This is a great question and the answer is, no large city that has a population large enough to support a sky lantern festival is going to allow this type of event within their limits. We light thousands of sky lanterns and release them into the air. We are only able to do this in an area outside the larger cities limits. We want to keep the festival safe for everyone and honestly, lighting that many lanterns within a large city are not safe and it would almost be impossible for us to gather the lanterns among the busy city streets and residents yards. We do our best to let you know what the venue location is before you actually purchase tickets. We hope you still come to the event because it truly is an experience you will never forget.
It’s illegal to light sky lanterns in my state.
You are probably correct. In most states, you are NOT able to buy sky lanterns and light them. We spend months with each state working out the details and obtaining the proper permits. We do not suggest that you ever go around your local laws. We modify our lanterns to allow us to put on a safe event. Unfortunately, most lanterns you are going to buy online are not modified to be safe. They are made to fly far and high. Please, do not bring lanterns from home, they will be confiscated or you will be asked to leave.
Environmental impact of our lanterns.
This is probably the biggest misunderstanding we have. WE DO NOT LITTER. Our lanterns are 100% biodegradable. They consist of rice paper, a bamboo ring, a fire resistant cotton string and a cotton sponge that burns up. We have our launch and pick up all of the lanterns after. We know which way the wind blows at the time of launch and we position fire crews at the landing site. Since the lanterns are lit from the same area, most lanterns will fall together. If you are concerned about our event, please attend the event and volunteer after to pick up the lanterns. We ask that you contact us about your concern before posting staged photos of wildlife and other images from lanterns that have longer burn times and are set off by irresponsible individuals. Again, our lanterns are customized in order to control where they go. Let us be clear, NO EVENT COMPANY IS GOING TO BE IN BUSINESS VERY LONG IF THEIR MODEL IS LITTERING. WE DO OUR BEST TO GET EACH AND EVERY ONE OF OUR LANTERNS. In the event that we miss a lantern, it will decompose within a matter of months.
Is The Shine Festival™ dangerous?
We have local medical and fire suppression professionals attend our events. We take the safety of our participants and venue property VERY seriously. We try to be as safe as possible. It is very important to listen to event staff and obey the rules. We are at the mercy of the weather and if it is unsafe to have our lantern launch, we won’t have it. We will never tolerate any kind of dangerous activity. This event is for everyone and don’t be the guy that ruins it. Also, be aware of your surroundings and report any suspicious activity to the event staff or the law enforcement on site. If you are injured, you need to report to the medical tent or let the event staff know.
How do I get my ticket & swag?
All tickets are emailed to you. We do not send a physical ticket in the mail. We are able to scan a printed ticket or one on your mobile device. If you lose your ticket, you are able to log into your account at events.com and resend a new one to your email. Here is the link to manage your tickets. All swag purchased with your tickets will be handed out at our event.
The tickets I wanted have sold out?
Yes, at this time our ticketing platform only offers a 1st come 1st serve ticketing solution. If the tickets for the price you want are sold out you will get a popup informing you of the new price and you will need to click, “I understand” to purchase the tickets at the next best price.
If you are looking at an old ad or purchased tickets late in the game, prices will have increased. We only have limited tickets available at each price point and once each price sells out, they are gone.
If I did not attend the event, can I get my swag?
Because we hand out all of our swag at our event, you will need to pay for shipping. We do not include shipping in our original price. You may contact us and we will work out a plan to get your swag to you.
What happens if I can’t attend?
If you have purchased your ticket and cannot attend for any reason, we do not refund your ticket unless you have purchase refund protection. Just like any concert, sporting event, or fun run, we simply are not able to offer a refund. If you purchase a ticket, you will also agree to these terms at the time of purchase. Refund protection is a service that you purchase for a small additional fee. Each purchase of our Refund Protection gets 1 ticket & extra items minus the processing & refund protection fee refunded up to 3 days before the event. Only valid when purchased w/ a ticket. If you have 3 tickets you will need to order 3 Refund Protections when you check out.
Who is able to attend this event?
The Shine Festival™ is family friendly. We encourage everyone and their families to purchase a ticket and attend. If you have a disability please take a look at our venue on our event pages to determine if you are able to access the festival area. We can also answer most questions by email at email@example.com.
What do I get with my ticket?
All adult participants receive a lantern, a marker, and waterless tattoos. Child tickets do not include lanterns. Children 4 yrs – 12 need to purchase a child’s ticket. Anyone 13 yrs old and older needs to purchase an adult ticket. Kids 3 and younger are free. We do check before you enter our event.
Are spectators allowed to attend.
Spectators MUST purchase a spectator pass – if they are offered. If no spectator pass is offered on the event page then they must purchase a standard adult pass. Nobody over the age of 3 will be allowed into the venue without a ticket. If you do not have a ticket – for our event, you will be asked to leave the venue’s property.
What happens if an event is postponed or canceled?
As you know, we can’t control the weather and there may be times where the event needs to be postponed for safety reasons. We also may need to postpone or reschedule an event based on events that happen in each city that affect the ability for the event to happen on the original date. We do our best to plan our event to be safe and fun for everyone. If an event is postponed for ANY reason, we will hold the event on a later date. We reserve the option to reschedule the event up to 1 yr after the original event date. We hope you understand that the last thing we want to do is postpone an event. To review any order for a rescheduled event, please send us proof of hardship as to why you are not able to attend the event for our review. If we cancel an event with no plans of rescheduling, we will provide a full refund minus the processing fees charged by the 3rd party ticketing platform. Please keep this in mind when purchasing tickets for any of the Shine Festival events.
What's the difference between a canceled event and a postponed/rescheduled event?
An event is considered CANCELED if that event will not happen at all on a future date.
An Example: If an event were to be scheduled in Tulsa, OK and had to be canceled without plans for a future event to take place in that area, that is considered a CANCELED event.
An event is considered RESCHEDULED if an event is postponed and there is a date set or we are currently in talks for a new date for a future event in that area.
An Example: An event in Seattle, WA was scheduled for July 7th and if that event were postponed for any reason but rescheduled for a later date, the event is considered RESCHEDULED and your tickets are NON-REFUNDABLE without purchasing the REFUND PROTECTION plan when you purchased your tickets.
*If an event is rescheduled we will announce the date as soon as we have all of the required paperwork back in our hands. We have dates submitted and soft holds with the venue and local officials when we announce a postponed event. We do not release the new date until we have the contracts back in our hands.
How do I become a Volunteer?
Thanks for being amazing and having a desire to volunteer. We would love to work with you. Just follow these steps below.
How to volunteer:
Go to www.theshinefest.com
Scroll down to your city and click the link.
Once on the city page, scroll down till you find the Volunteer section and click the image.
You should have a form shown for you to fill out
How do I become a Vendor?
Go to www.theshinefest.com
Scroll down to your city and click the link.
Once on the city page, scroll down till you find the Vendor section and click the image.
You should have a form shown for you to fill out.
What is the Photography Policy?
We want you to capture this moment and make memories. We encourage you to take lots of photos to remember this amazing experience and
hope you will share them on social media and with us! Make sure you hashtag us in your pics #theshinefest #bethechange #shineon
Professional photographers using DSLR or professional camera equipment must register and receive written permission to shoot at the event.
The Shine Festival LLC is the sole owner of all image rights and you must grant us perpetual rights to all images and video from the event,
unless you have a written agreement with us stating otherwise.
Our event is for ticket-holders only. We do not allow spectators to view or take pictures of the event. Any photo taken of our event is considered the property of The Shine Festival. By taking pictures or videos at our event, you agree that The Shine Festival owns all rights to the photos and
Are pets allowed at the event?
We love pets but you need to leave them at home. We do allow service animals into our event. No other animals are allowed. We have many different types of people at our event and some are afraid of your pets. We want to provide a soothing atmosphere for everyone. Please, leave your 4 legged friends at home – unless they are certified service animals, they will not be allowed at our event. We hope you understand and respect this rule.
How does parking work?
When purchasing your ticket, we have a Shine Pass™ this allows you to enter the venue and park without waiting in line. We have staff directing you where to park and make sure you follow their instructions. If you need to come at a different time to park, that is fine. The parking times are our way to control how many people show up and are waiting in line. Make sure you do not come late because if you do, you may miss out on the launch and we do not provide any refunds for people who come late to the event
We do not have people camp out at our events. If this ever changes, we will let you know.
What if the weather is bad?
Nobody likes bad weather. However, we are usually still able to have our event. If it is slightly raining or a little windy, that’s okay. If the weather turns for the worst, we may need to postpone our event for a later date. We send out text messages, emails and use social media to let our participants know as soon as we are able. Again, MOST of the time we can postpone our event for a few hours in mild conditions and still have a successful launch. If we ever have to cancel an event, we will refund your money minus the processing fee from the registration platform. If we postpone an event, we do not provide refunds since we will have the event at a later date. In most cases, we will try to have the event within 90 days of the original date. We do reserve the option to hold the event up to 1 year from the original date if needed.
Is alcohol allowed?
We do not allow alcohol at our events. Please do not bring alcoholic beverages.
Why is The Shine Festival™ so AMAZING?
The Shine Festival™ is a chance to do something that is unique and unforgettable. This event is for everyone. Write a message to a loved one, send your wishes off, use this as a healing experience.
Why does the event city page look weird or broken?
We do our best to keep our site updated with the latest security and patches available. Sometimes when we update a site it looks good to us but you have a cached version in your browser. The easiest way to fix this is to push Control+Shift+R on a Windows keyboard to reset the page cache. If you have a Mac you can push Command+Shift+R to do the same. If the site still has problems, please email us at firstname.lastname@example.org with a description of the problem. If you are trying to buy tickets we post on Facebook links to purchase, or if you signed up for emails or texts, you will get a link there.
Can I purchase extra lanterns at your event?
No. We do not hand out or sell extra lanterns.
Do you work with charities?
We love working with local charities. Each city we travel too we try and give back. We are passionate about what we do and hopefully, we are able to show it as we travel around the country. Charities can contact us on each of our individual event pages.
Who can I contact if I still have more questions?
Please email our amazing team at email@example.com. We will do our best and answer your questions. Since our event is so popular, please give us up to 24 hours to respond.
I don’t see a phone number on your site.
We actually do not use phones to provide customer service. We have found most questions are able to be answered through this F.A.Q. page or by emailing us directly. We are able to help 5 or 6 people by email in the same amount of time that it takes to address 1 phone call.
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